Trusts vary greatly on their progress in achieving waiting-list targets, particularly for 2005. A study of trusts with a range of performances identified four key criteria: information use, managerial focus, capacity and long-term efficiency. Actions that help a trust 'catch up' rarely help them 'keep up; strategies may need to change once waiting lists have fallen markedly. Flexibility, forward planning and 'expecting the unexpected' are characteristics of successful trusts.

Type

Journal article

Journal

Health Serv J

Publication Date

03/04/2003

Volume

113

Pages

24 - 27

Keywords

Efficiency, Organizational, Health Services Research, Hospitals, Public, Planning Techniques, State Medicine, United Kingdom, Waiting Lists